THE PROGRAMS

• LIST OF FRONT OFFICE PROGRAMS

  1. Front Office Telephone Skills

  2. Front Office Operations Management

  3. Handling Customers 

  4. Basic Understanding of Front Office Cycle

• LIST OF HOUSEKEEPING OPERATIONS PROGRAMS

  1. Basic Understanding of the Housekeeping Cycle

  2. Housekeeping Procedures

  3. Managing Linen

  4. Understanding Housekeeping Abbreviation 

• LIST OF FOOD & BEVERAGE MANAGEMENT PROGRAMS

  1. Basic understanding OF Restaurant Operations

  2. Restaurant Operations

  3. Restaurant Abbreviations

  4. Basic Beverage Operations

  5. Better Banquets

  6. Rooms Service Operations

• LIST OF KITCHEN OPERATIONS PROGRAMS

  1. Basic Understanding of Kitchen Operations

  2. Production Kitchen Operations

  3. Managing Hygiene

  4. Understanding different types of cooking methods

• LIST OF LANGUAGE & CUSTOMER SERVICE ROGRAMS

1. Hospitality Customer Service

2. Handling Conflict

3. Handling Customer Complaint

4. Handling Difficult Customers

5. Handling Communication

6. Hospitality Customer Care

7. Hospitality Quality Service Culture

8. Total Quality Service Culture in the Hospitality Industry

9. Food Service English 

10. Front Office English 

11. Housekeeping English