THE PROGRAMS

.LIST OF FRONT OFFICE PROGRAMS

• 1. Front Office Telephone Skills

  2. Front Office Operations Management

  3. Handling Customers 

  4. Basic Understanding of Front Office Cycle

• LIST OF RETAIL OPERATIONS PROGRAMS

  1. Basic Retail Operations program

  2. Basic Supermarket Operations Program

  3. Basic Hypermarket Operations

  4. Handling Customers in Retail Operations 

• LIST OF LANGUAGE & CUSTOMER SERVICE ROGRAMS

1. Hospitality Customer Service

2. Handling Conflict

3. Handling Customer Complaint

4. Handling Difficult Customers

5. Handling Communication

6. Hospitality Customer Care

7. Hospitality Quality Service Culture

8. Total Quality Service Culture in the Hospitality Industry

9. Food Service English 

10. Front Office English 

11. Housekeeping English